Nine IT services, one accountable team
You can order a single service, such as CCTV or a server room installation. More often, clients hand over their entire IT to us under a managed services contract, and everything on this list is covered by one monthly fee or charged at an agreed rate.
Managed IT services
Full support of your company's IT infrastructure under a contract with a fixed monthly fee. It can replace an in-house system administrator or work alongside one.
What is included and how pricing works →- User support by phone and remotely
- Scheduled and urgent on-site visits
- Monitoring of servers, network and CCTV
- Dr.Web antivirus on all devices
- Software license tracking and supply
- Requests accepted 24/7, engineer on duty on weekends
- Work at night and in agreed maintenance windows
- Monthly report on work done
Servers and 1C
We set up servers of any complexity. Diagnostics are free, and we guarantee the work we do.
Free diagnostics- Windows and Linux server installation and setup
- Virtualization and migration to new hardware
- Backup and restore testing
- File storage and access rights
- 1C administration and terminal access
- Remote work for staff over secure access
Networks and fiber
We build networks of any scale, from a single office to an entire plant site. We have our own fiber splicing equipment, tools, testers and consumables.
- Structured cabling design and installation
- Wi-Fi for offices, hotels and plants
- Fiber optic cable splicing and repair
- Last mile connections
- Router and switch configuration
- Troubleshooting slow or dropping internet
CCTV
We design, supply, install and maintain CCTV systems and set up camera viewing from a smartphone.
Free system auditDeployment
- Design and equipment selection
- Installation of cameras, recorders and cabling
- Smartphone viewing for owners and security
- Adding new equipment to an existing system
Maintenance under SLA
- Monitoring of cameras, recorders and switches
- Lens cleaning and view angle adjustment
- Cable repair and connection checks
- Warranty and out-of-warranty repair
- UPS battery delivery and replacement
- User access management and change documentation
Antivirus protection
We install corporate antivirus on all workstations and servers, manage it centrally and keep it up to date. Doctor Web is a Russian vendor that has been developing Dr.Web since 1992.
Official Doctor Web partner since 2023- Selection and supply of Dr.Web business licenses
- Installation and central management
- Remote administration and update control
- Cleaning infected computers and data recovery
- A dedicated security specialist
- Antivirus is included in the managed services contract
Telephony and call recording
We record sales calls, set up auto attendants and auto dialers, and connect GSM gateways to office PBX systems. We work with both analog and digital lines.
- Call recording with or without a PBX
- Auto attendant and automated customer calls
- GSM gateways for office PBX
- IP telephony and toll-free 8-800 numbers for business
- Call recording integration with CRM
IT for hotels and resorts
The Sochi resort business is one of our key areas: sanatoriums, spa resorts and hotels, from small guesthouses to complexes with hundreds of rooms. We deliver the IT for a property turnkey.
- Cloud property management system integrated with Booking.com and other platforms
- Guest Wi-Fi with phone call authorization, as required by Russian law
- CCTV across the property with smartphone viewing
- IP telephony and toll-free 8-800 numbers
- A property landing page for direct bookings
CRM for sales teams
We implement CRM: set up the pipeline around your sales process, connect telephony and train your managers.
- Sales process analysis and pipeline setup
- Integration with telephony and call recording
- Connecting your website, email and messengers
- Staff training and support after launch
Data centers and server rooms
We work with more than office PCs. Our engineers design server rooms and install and maintain enterprise-grade equipment: rack servers, storage systems, core switches and routers, UPS units. We carry out work in commercial data centers following site procedures.
Enterprise-grade server and network equipmentDesign and installation
- Server room design: racks, power, cooling, cabling
- Rack mounting, cable management, labeling
- Colocation in data centers and moves between sites
- Redundant power and connectivity
Operations
- Rack servers, storage and virtualization
- Switches and routers: VLANs, routing, redundancy
- VPN between offices, branches and data centers
- Remote server management over BMC (IPMI)
- 24/7 monitoring of hardware, power and temperature
- Component replacement and vendor warranty claims
- Rack diagrams, patching tables and IP plans
- Routine maintenance in agreed windows
We will show you where your IT infrastructure could fail
An engineer will visit, inspect your servers, network and workstations, and prepare a list of risks. No strings attached.