We take care of your computers, servers, network, CCTV and users. You pay a fixed monthly fee and get a report on what was done. The fee is a business expense, and there are no payroll taxes as there would be for an employee.
We tailor the scope of work in the contract to your company. Below is what goes into almost every contract.
We help your staff by phone, over remote access or on site, from printers to 1C.
An engineer comes on schedule, checks the equipment and closes pending tasks.
We watch your servers, network and cameras and learn about a failure before you do.
We set up backups and regularly check that they can actually be restored.
Corporate protection on all computers and servers, included in the contract.
We track licenses and select and supply the software you need, including Russian software.
Updates and moves are done in the evening, at night or on weekends so your work is not interrupted.
Every request is logged. Once a month we send a report and recommendations.
One system administrator cannot be equally good at servers, networks, 1C and CCTV. We have a dedicated specialist for each area.
| In-house employee | ITWONLINE under contract | |
|---|---|---|
| Costs | Salary, payroll taxes, workplace, training | Fixed monthly fee, counted as a business expense |
| Skills | One person with one skill set | A team: servers, networks, 1C, CCTV, telephony |
| Vacation and sick leave | IT is left unattended | Requests accepted 24/7, an engineer always on duty |
| Resignation | Passwords and knowledge leave with the employee | Infrastructure is documented, and the documentation belongs to you |
| Control | Hard to tell what the employee is busy with | Every request is logged, monthly report |
Call the support line or submit a request on the website. Every request goes into our ticketing system, and you can see who is handling it.
Response to a requestduring business hours
On-site for failuresin Sochi, Adler and Khosta
Responsible engineerand a personal account manager for your company
Initial auditbefore you sign the contract
We do not sell oversized plans. An engineer inspects your infrastructure free of charge, and we propose the scope of work you actually need.
What the price depends on
Payment by bank transfer. Contract and all closing documents provided.
Often, yes. We work together with your in-house employee: we take on servers, networks and CCTV and cover for them during vacations. They handle users and day-to-day tasks.
We run the audit within a few days of your request. The contract is ready two days after the audit, and from that moment requests are handled under the SLA.
Call us anyway. We do out-of-scope work at an agreed price, and if such tasks recur, we suggest adding them to the contract.
You do. We maintain the infrastructure documentation and hand it over on request, including when the contract ends.
We support users remotely anywhere. On-site work covers Greater Sochi: Sochi, Adler, Khosta, Krasnaya Polyana.
An engineer will visit, inspect your servers, network and workstations, and prepare a list of risks. No strings attached.